Policies for returning and exchanging products purchased from the White Nights website Store
The policy of selling, exchanging and returning goods.


The sale and purchase and related matters in the White Nights store and your use of the products available on this site are subject to the terms and conditions of use and service:

The White Nights store may choose to accept, not accept or cancel the order in some cases, including but not limited to "if the product you want to buy is not available or if the product is priced incorrectly or if the order is found to be fraudulent, we will The White Nights store website returns what you paid for orders that were not accepted or that are canceled.

All products are returned within a period not exceeding one day of receiving the order, and in order to preserve the quality of the product and the validity of preservation, it cannot be returned after that unless there is a problem or defect in the product.
You can return the products received if they are defective or damaged.
If you believe you received a fake product and your return has expired, please contact Customer Service for assistance.
If you receive an incorrect product, you may return it in the same condition in which you received it and with the original box and/or packaging materials intact. Once we receive the returned item, we will process the refund without any further charges

Cases in which exchange and return are not allowed:

When submitting a return request after the specified time, which is one day from the date of receipt.
In the event that the outer box or the inner cover was opened, or the safety sticker of the product was removed, it cannot be replaced or returned permanently, as the validity period of the product changes when it is opened, as is the manufacturers’ instructions.
When the product has been used, damaged, or not in the same condition that you received it.
Consumer products used.
Products whose serial numbers have been tampered with or removed.
Products without price tags, stickers, or original packaging.
Where the promotion specifically states that you cannot exchange the item.
The policy of refunding the money you paid, in the event that an item arrives related to one of the cases accepted for return or exchange.

We will refund the amount to your card if you paid by credit card. The amount paid may take up to a month to 45 days to appear on your card statement, as it depends on the banking operations of the individual.

We will refund the amount you paid in cash upon receiving the product and confirm the validity of the terms of acceptance of the return by transferring the amount to your personal bank account.

Shipping fee policy for the exchange or return of the product.

In the event that the goods are replaced, the buyer will bear all shipping fees.
In the event that the return is accepted according to the special conditions, the White Nights store website will bear all shipping fees.